Customer Service Specialist, Intermediate - Admissions Support Specialist

Customer Service Specialist, Intermediate - Admissions Support Specialist

Institution: Inver Hills Community College

Classification Title: Customer Svcs Specialist Int

Bargaining Unit / Union: 206: AFSCME - Clerical and Office

City: Inver Grove Heights

FLSA: Non Job Exempt

Full Time / Part Time: Full time

Employment Condition: Classified - Unlimited

Salary Range: $20.76 - $27.53/ hour; $43,347 - $57,483/year

Job Description

This position exists to greet guests and provide front-line customer service to individuals visiting or calling Inver Hills Community College. The role is responsible for organizing, managing, and assessing all enrollment services requests received at the Welcome Center desk, including the processes needed to efficiently assist students with admissions, advising, and financial aid questions. Additionally, this position serves as a vital link between Student Affairs, college faculty and staff, and works collaboratively with Dakota County Technical College.

Key responsibilities include, but are not limited to:

• Serve as Welcome Center staff and call center attendant, providing professional in-person and telephone customer service to students, prospective students, corporate partners, and other visitors to the college.
• Provide administrative support to the Admissions department to ensure a smooth and efficient operation of daily office flow.
• Provide general back-up support for the Admissions Specialist and Testing Center.

Minimum Qualifications

• Ability To: Answer questions politely via phone, email, virtually and other written or electronic correspondence.
• Skill in: Customer Service sufficient to (1) Schedule and confirm customers' appointments in person, on the phone, and through email and other written or electronic correspondence; (2) Provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.
• Word processing sufficient to use software to create, format, edit, print, and save a variety of documents, letters, memos, emails, etc.
• Data entry skills sufficient to create database records and update entries in a timely manner.

Preferred Qualification

• Post-secondary degree.
• Experience working in higher education setting.
• Experience providing direct service to internal and external stakeholders in higher education.
• Experience using Minnesota State databases such as the Integrated State Record System, D2L and e-Services.
• Experience with Connect - Customer Relation Management system.
• Knowledge and understanding of data privacy laws (ex: FERPA).
• Self-motivated/self-disciplined.
• Ability to think critically.

Other Requirements

• Occasional moving of articles and objects (up to 25 lbs.).
• Maintain a stationary position or moving for a prolonged period of the day
• Use a keyboard and phone for extended periods of time which may include repetitive motion.

Work Shift (Hours / Days of work)

Monday - Thursday; 8:00am - 4:30pm

Friday; 7:30am - 4:00pm

Telework (Yes/No)

No

Internal Applicants:

All current Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for "Browse Jobs – Employees" in Workday via the search bar at the top to view open positions.

External Applicants

Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State.

Contact:

If you have questions about this position or are in need of a reasonable accommodation during this search process, please contact Angela Loza, HR Coordinator at angela.loza@inverhills.edu or hr@inverhills.edu and or at 651-450-3371.

If you experience any issues while submitting your application or creating an account please contact careers@minnstate.edu for assistance.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to angela.loza@inverhills.edu.

Equal Employment Opportunity Statement:

We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. As an affirmative action employer, we actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.

About

Inver Hills Community College is an accredited 2-year college in the Southeast suburbs of the Twin Cities, Minneapolis & St. Paul, Minnesota. We offer nearly 40 programs and hundreds of classes for students of all ages and backgrounds. At Inver Hills, we are dedicated to advancing the power and promise of education. This vision guides our daily work and captures the spirit of our campus.. Through career exploration and professional preparation, our graduates leave Inver Hills fully prepared to launch their careers or pursue further education at a four-year institution.

Inver Hills is aligned with Dakota County Technical College (DCTC). Located nine miles away on County Road 42 via U.S. Route 52, DCTC offers a broad range of professional, technical, and liberal arts programs that complement academic programs at Inver Hills. Both Inver Hills Community College and Dakota County Technical College are recognized as a Beyond the Yellow Ribbon employers offering support for veteran and military employees and students.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date: 01-28-2026

Position End Date:

Open Date: 12-31-2025

Close Date: 01-16-2026

Posting Contact Name: Julia Glenn

Posting Contact Email: julia.glenn@inverhills.edu