TEMP Customer Service Parts Order Management

Temporary Customer Service Parts Order Management

Make your mark at the world's largest HVAC company Daikin Applied is seeking a Temporary Customer Service Parts Order Management person who will work to achieve world class Customer Service within a team environment by answering customer requests in a timely fashion, processing orders efficiently and managing customer complaints to resolution while providing customers with an unrivaled experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Hybrid, Plymouth, MN

What you will do:

• Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.
• Ensures that order processing is accurate and timely.
• Acts as customer contact regarding pricing, lead time, and shipping questions.
• Manages emergency requests for high priority situations.
• Recommends corrective actions to resolve customer complaints.
• Work cross-functionally with other teams to resolve issues and manage requests.
• Handles various special projects as assigned by manager
• Creates and assists in process documentation

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ year of Salesforce experience

Benefits:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $21.35 - $27.00 an hour in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.