Technical Support Technician (US Remote)

Motorola Solutions Technical Support Technician

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Job Description

The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market. The hours for this position include nights, weekends, and holidays. This role also has an on call responsibility. Responsibilities of the Technical Support Technician include but are not limited to:

• Supports and configures the hardware and software used in customer implementations
• Providing technical support to our customers via phone and email as well as responding to tickets through a web portal

The person selected for this position will be part of our new Escalations Team. This team will interact with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.

Minimum Requirements

The minimum requirements we seek:

• 3+ years of technical customer support experience
• 2+ years of public safety applications experience involving CAD applications
• Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and desktop operating systems
• Works well as a single resource, as well as a member of a team
• Efficiently troubleshoot and diagnose system issues
• Ability to represent yourself and the company with the utmost professionalism
• Ability to pass stringent background checks based on local and federal fingerprint submissions
• Ability to participate in on-call duties for off-hour issues on a rotational basis

Preferred Skills

In depth knowledge of Windows applications, servers, and SQL database server environments. Basic network and infrastructure knowledge. Experience with firewalls and routers; F5 and Fortigate preferred. Ability to troubleshoot application system issues including hardware, networking, and third party components preferred. Previous knowledge of the PremierOne Application Suite is a plus.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

The salary range for this role is $80,000- $100,000. Our U.S. benefits include: incentive bonus plans, medical, dental, vision benefits, 401K, 10 paid holidays, generous paid time off packages, employee stock purchase plan, paid parental & family leave and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.