Technical Services Coordinator

Technical Services Coordinator

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Location: Golden Valley, MN (Onsite with potential for remote after proven independence) Schedule: 8:00/8:30 AM - 4:30/5:00 PM Pay: $25-$30/hour Type: Contract with opportunity for hire Important Requirement Must have prior experience working for a Managed Service Provider (MSP). This is essential for understanding the complexity of service delivery, ticketing systems, and client expectations in a fast-paced IT environment.

About the Role

Beacon Hill's client in Golden Valley, MN is seeking a Technical Services Coordinator to join their Field Services Team. This role is critical in supporting onsite and virtual service delivery, managing scheduling, and ensuring exceptional customer experiences. You will be the first point of contact for many customers, handling inbound calls, coordinating resources, and maintaining communication across multiple teams.

Key Responsibilities

• Scheduling & Coordination: Manage proactive onsite visits, virtual appointments, and reactive service requests. Ensure technicians have necessary reports, equipment, and information before visits. Maintain templates and triggers to support automation and proactive work.
• Customer Service: Answer inbound calls/emails with a focus on warm, professional client service. Create and update service tickets, manage client expectations, and communicate status updates. Act as liaison between customers and technical teams, interpreting technical issues when needed.
• Team Support: Audit tickets for accuracy and invoicing alignment. Assist technicians with prioritizing ticket queues. Maintain on-call schedules and update systems accordingly. Collaborate with Operations Teams to ensure resource allocation aligns with service goals.

Qualifications

MSP experience is required. 3+ years of experience in client relations, customer service, or administrative roles. Strong organizational skills with the ability to prioritize multiple tasks. Proficiency in Microsoft Office (Excel, Outlook, Teams) and scheduling tools. Experience with ticketing systems such as ConnectWise or ServiceNow preferred. Excellent communication skills and ability to build rapport with clients and internal teams. Ability to work independently and take ownership of responsibilities.

Ideal Candidate Traits

Customer service oriented Detail-focused and highly organized Strong communicator and collaborator Able to anticipate needs and adapt to changing priorities Coachable and team-oriented

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent need.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.