Scholastic Champ Customer Service Rep

Scholastic Championship Representative

This position involves coordinating and collaborating on scholastic championship jewelry orders. It requires working with various departments, including Sports Marketing, Sales Representatives, the Jostens Art Department, the Eagan Tool & Die Center, Manufacturing plants, Accounting, and Marketing Services. The goal is to ensure the accurate and timely shipment of quality Jostens products to meet presentation deadlines. Responsibilities include assisting sales representatives with design specifications, providing suggestions, processing artwork, managing tooling, and setting up product offerings. The role also involves obtaining licensing approvals, placing stone orders, handling pricing and commissions, and preparing orders for processing. Additionally, the position requires coordinating schedules with Art, Tooling, and Manufacturing facilities, as well as following up on pending orders.

Required: • High school diploma or equivalent. • 2 years previous customer service experience. • Ability to work independently in an organized manner as well as being a team player. • Working knowledge of College products & processes. • Working knowledge of Microsoft Suite Applications. • Strong oral and written communication skills in working with internal & external customers at all levels. • Ability to make decisions and exercise judgement. • Ability to resolve complex issues independently. • Oracle knowledge preferred.

Preferred: • Prior experience at Jostens or 1 year of rep service experience in lieu of.

Communicate with Sports Marketing, Sales Representatives, and Athletic Departments/Coaches to develop and implement products. Coordinate the delivery of championship rings to customers with the plants and sales representatives. Manage and resolve accounting and warranty-related issues, ensuring accurate financial reporting and compliance with warranty obligations. Order artwork, tooling, and stones including obtaining licensing approvals. Product offering set up and preparing order for processing.

We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more. We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away. We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.

Application Deadline: December 19, 2025

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean.

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or 507-431-0216.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.