Overnight Service Desk Analyst
Minnesota Staffing
Overnight Service Desk Analyst
Genesis10 is currently seeking an Overnight Service Desk Analyst for a 12-month contract-to-hire role with our healthcare client in Eagan. This role is hybrid with the expectation to work onsite one or two days a week. Compensation: $19.00 - 20.00 per hour W2, depending on skill and experience level. The Operations Administrator IT is responsible for working in the Enterprise Operations Center (EOC), which provides 7x24x365 monitoring, service restoration, and operational support for the client. Overnight Shift (7:45 p.m. - 7:45 a.m.) with some weekend coverage.
Duties:
- Diagnose and resolve end-user issues, including hardware, software, and other equipment.
- Provide technical support of operational applications for end-users.
- Resolve tickets in a timely manner or accurately understand what the end-user needs are and escalate to the appropriate Level 3 support group.
- Work with the Incident management coordinator to ensure incidents are addressed and escalated to external teams.
- Provide technical support to both internal and external end-users remotely.
Qualifications:
- High school diploma or GED equivalent.
- Experience in providing service desk support for an IT function.
Benefits of Working with Genesis10:
Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years. The opportunity to have a career with Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average). Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.