Junior Customer Service Representative

Customer Service Associate

Insight Global is seeking a Customer Service Associate to join an organization that is responsible for the analysis of fire sprinklers, firefighting foams, antifreeze solutions, and dry chemical agents to help building owners and/or their designated representatives fulfill various laboratory requirements in inspection, testing, and maintenance (ITM) standards. The Customer Service Associate responsible for all facets of customer service and responsibilities that support the testing process.

Responsibilities:

• Send test reports to customers within specified timeline
• Send invoices to customers within the specified timeline
• Laminate and mail test tags
• Answer incoming calls and emails from customers, and follow up as needed
• Answer questions received from customers through the chat function used on the website
• Receive and process requests for sample kits from customers
• Provide backup for inventory control and purchasing functions
• Miscellaneous duties as requested by the customer service manager

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form.

Skills and Requirements:

• Strong Customer Service experience
• Office support/reception/general customer service min 1 yr.
• Strong phone etiquette
• Call center experience