IT Services Analyst I

Olmsted Medical Center It Support Technician

Starting pay: $26.33 - $32.91

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package.

Qualifications

Two-year degree or relevant IT certification with at least one year of proven work experience supporting IT systems

Working knowledge of Microsoft operating systems and Microsoft Office applications

Ability to evaluate, learn, and become proficient with new software and technologies quickly

Advanced troubleshooting skills for application and hardware analysis

Experience with Active Directory or other domain-based environments

Experience with Service Desk ticketing and knowledge base systems

Experience with IT security concepts and access controls

Technical certifications preferred

Job Responsibilities

Provides technical support for hardware, software, and network-related issues, including Windows operating systems, Microsoft Office, telecom and other business applications

Troubleshoots and resolves connectivity issues for wired and wireless networks

Performs break/fix repairs for PCs, peripheral devices, telecom and other IT hardware

Documents, tracks, and resolves support requests using the Service Desk ticketing system

Performs software and firmware patching, updates, and system maintenance

Uses automation, encryption, security, and inventory tools to maintain system health and compliance

Creates and maintains documentation of system configurations, processes, and environmental changes

Deploys, configures, and maintains workstations, peripherals, and other equipment, including during moves, upgrades, construction and remodels

Assesses and recommends new software and hardware for organizational use

Supports end users in branch clinics and remote locations, providing on-site assistance as needed

Maintains professional communication, excellent customer service, and effective public relations in all interactions

Prioritizes and manages workload independently in a fast-paced environment, applying an analytical approach to problem solving

Performs other duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.