Full - time Customer Service Supervisor

Supervisor Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You'll Do:

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl's are responsible for:

• Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment; taking appropriate partners as needed
• Modeling, guiding and providing direction to associates
• Demonstrating and coaching a customer service mindset
• Supporting strong operational standards, shortage mitigation, and merchandising presentation
• Preventing loss by educating associates, monitoring daily store activity and product protection standards
• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
• Using key performance indicators to make informed business decisions
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies
• Maintaining adherence to company safety policies
• Key holder responsibilities include opening and closing store processes, providing direction to associates
• Other responsibilities as assigned

What Skills You Have Required:

• Must be at least 18 years of age or older
• Experience supervising teams or associates
• Strong verbal/written communication and interpersonal skills
• Flexible availability

Preferred:

• 2 years experience in retail or similar industry

Pay Range: $18.10 - $28.10

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).