Director Of IT Service Delivery And Portfolio Management

Natus Neuro Technology

For more than 80 years, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Summary: Responsible for leading IT Service & Vendor Management, including strategic sourcing, contract governance, and service quality assurance to ensure operational excellence and risk mitigation. Oversees IT project portfolio alignment with business priorities and drives cost optimization through the Value Improvement Program (V.I.P.). Serves as a key member of the IT Leadership Team, acting as VP delegate, when required, and champion organizational change to embed new operating models.

Essential Duties & Key Responsibilities:

• Service Delivery and Vendor Relationship Management: Own the successful, strategic establishment of service delivery models, assisting with defining work statements, contract finalization, and ensuring seamless service delivery, performance accountability, and business continuity. Provide executive-level governance and oversight of strategic partners, driving continuous value realization through monitoring service performance, escalation management, and strict SLA adherence. Define and monitor operational KPIs to ensure consistent, high-quality service delivery.
• Project and Portfolio Management: Govern the IT project portfolio, ensuring alignment with business priorities, resource optimization, and delivery of strategic initiatives on time and within budget. Provide direct project management support for strategic, high-impact IT initiatives. Develop and maintain portfolio dashboards, reporting on project status, dependencies, and performance against budget and timeline.
• Contract and Vendor Management: Maintain visibility across all IT contracts, including key terms, renewals, obligations, and financial commitments. Manage a Contract Management Dashboard to forecast renewals, costs, and key milestones. Ensure organized contract tracking, timely renewals, and compliance with deliverables.
• Cost & Value Optimization (V.I.P.): Lead the IT Value Improvement Program (V.I.P.) to identify, plan, and deliver cost reductions across the IT landscape. Support the VP of IT in identifying and mitigating stranded costs tied to the Transition Service Agreement (TSA). Develop reporting and tracking to monitor cost drivers, mitigation actions, and progress toward operational independence.
• Leadership: Serve as a core member of the IT Leadership Team, responsible for leading cross-functional strategic initiatives and acting as the designate of VP of IT, if and when required. Organizational Change: Drive the required organizational and process changes across IT to align with a new service delivery and portfolio management operating models.

Education: Bachelor's degree (B.A.) in Information Technology or an alternative relevant computer science degree. (required) Master of Business Administration (MBA) or an alternative relevant business degree. (desired) Project Management Certification: PMP; Prince 2; or PPM certification, designation or equivalent (desired). Lean Six Sigma Certification: Green Belt Certification (desired)

Experience: 10+ years of progressive IT leadership experience with at least 5 years in management roles. Proven experience leading significant IT operational transformations. Strong background in IT Service Delivery, Vendor Management, and Contract Governance. Demonstrated experience in Project Portfolio Management and delivering large-scale IT programs. Proven ability to drive cost optimization initiatives and measure value realization. Excellent stakeholder engagement, communication, and change management skills.

Language Skills: Strong communication skills - excellent English written and verbal skills. Ability to read, analyze and interpret general business periodicals, professional journals & technical procedures. Ability to effectively present information and respond to questions from senior leadership, managers and other relevant stakeholders.

Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range. The general range for this work group is between 170K-210K USD Compensation and Benefits: Comprehensive benefit package that starts on your 1st day including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off program, tuition reimbursement assistance program and more!

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.