Desktop Support Analyst

Desktop Support Analyst

We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.

Responsibilities:

• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.
• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.
• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.
• Collaborate with both onshore and offshore teams to support deployment processes and operations.
• Manage hardware disposal activities in compliance with organizational standards.
• Respond to incidents and resolve technical issues efficiently to minimize downtime.
• Utilize Microsoft SCCM for desktop imaging and deployment tasks.
• Maintain and update Active Directory accounts as part of user support and system management.

Requirements:

• Minimum of 3 years of desktop support experience in a corporate environment.
• Proficiency in Microsoft 365 applications and advanced troubleshooting techniques.
• Skilled in managing and deploying desktop hardware, including Windows 10 systems.
• Experience with Active Directory for user account management and system configuration.
• Familiarity with Apple iOS devices and their integration into corporate environments.
• Strong customer service orientation and ability to communicate effectively across all organizational levels.
• Hands-on experience with Microsoft SCCM for imaging and deployment.
• Knowledge of A/V equipment setup and troubleshooting in settings requiring attention to detail.