Customer Support Coordinator

Customer Support Coordinator

We are seeking a Customer Support Coordinator to provide day-to-day support for customers, including order management, problem resolution, and coordination with regional sustainability and field sales teams. This role requires strong relationship-building skills and the ability to manage processes efficiently in a dynamic environment.

Key Responsibilities:

• Serve as the primary point of contact for external and internal customers.
• Establish and maintain professional relationships with inventory and materials management staff at customer sites to ensure smooth order flow and issue resolution.
• Answer incoming calls, troubleshoot problems, and provide accurate information.
• Assist with system interface issues to expedite product procurement.
• Coordinate with third-party vendors for service and pickup requests.
• Conduct business process training on order management for internal and external customers.
• Support product return and complaint handling processes, including credit requests.
• Assist with order processing and provide order intelligence as needed.

Required Education & Experience:

• Minimum Education: High School Diploma or equivalent experience.
• Preferred Education: Bachelor's degree in Medical, Technical, or Business-related field.
• Experience: Customer support and/or complaint management experience preferred.

Preferred Skills:

• Proficiency in Microsoft Office Suite.
• Strong organizational, verbal, and written communication skills.
• Analytical thinking and problem-solving ability.
• Experience managing competing priorities and deadlines in a real-time environment; medical device experience preferred.
• Process improvement mindset.
• Ability to adapt to specialized software and customized programs.
• Demonstrated leadership and ability to build effective business partnerships.
• Self-starter with minimal supervision.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.