Customer Success Specialist

Customer Success Specialist

We are looking for a proactive and detail-oriented Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will serve as the key point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This position offers the opportunity to build strong relationships with clients while managing various administrative and customer service tasks.

Responsibilities:

• Collaborate with the outside sales team to meet and exceed customer satisfaction goals.
• Provide accurate and timely information regarding pricing, inventory availability, shipping costs, and delivery schedules.
• Handle customer inquiries, prepare price quotations, and initiate purchase orders as needed.
• Process customer orders, changes, and returns in accordance with departmental policies and procedures.
• Foster positive and attentive relationships with customers to enhance their overall experience.
• Calculate pricing, discounts, shipping fees, and sales margins with precision.
• Investigate and resolve customer complaints related to product quality or shipment issues.
• Identify opportunities to recommend and close additional purchases of products or services.
• Maintain organized records of orders and ensure customer information in the database is up-to-date.

Requirements:

• At least 1 year of experience in a customer service or data entry role.
• Strong communication skills to effectively address customer needs and concerns.
• Proficiency in data entry with attention to detail and accuracy.
• Ability to calculate pricing, discounts, and margins using basic math skills.
• Excellent problem-solving skills to resolve routine customer issues.
• Familiarity with processing orders and managing customer information in databases.
• A customer-focused mindset with the ability to build positive relationships.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.