Customer Service Support Staff - Richfield

Job Opportunity At Pizza Lucé

Pizza Lucé is looking for enthusiastic, high energy and experienced people who love to work hard and have fun in a fast paced, high-volume atmosphere. Our support staff takes pride in providing the best possible customer service to our guests by supporting their co-workers in their roles. PAY: $11.13 per hour SCHEDULE: PT Weekend, day and evening hours BENEFITS: Opportunity to participate in the Referral Program, get up to $200 for each referral Free on-the-shift meals Discounted pizza and menu items after work An awesome, fun, and supporting work environment committed to work-life balance Enjoy awesome company parties and events Eligibility for paid days off Health, Dental, Vision and Accident Insurance Medical & Dependent Care FSAs 401k Retirement Plan with Industry Leading Company Match Convenient medical care benefits for you and your family Recognition program Free Employee Assistance Program Enjoy Christmas Eve, Christmas Day, Easter, and Thanksgiving- our restaurants are CLOSED on these holidays Time-and-a-half pay on New Year's Day, Memorial Day, Fourth of July, and Labor Day Come as you are: inclusive, diverse and accepting culture On-the-job training and development at a company with a good reputation in the industry WHAT THE JOB ENTAILS Greet the customers in a timely fashion with warmth and sincerity. Help customers navigate the menu and answer questions or make recommendations. Address customer issues or concerns promptly and professionally. Answer phones and enter customer food orders into the POS system. Assist delivery drivers with packing cold items and labeling. Work collaboratively with servers, bartenders, hosts, bussers, and others to deliver an excellent customer service experience. Perform miscellaneous cleaning tasks and other side work as needed (e.g. sweeping, mopping, taking out the garbage). BASIC REQUIREMENTS Command of the English language. Ensures every guest has the complete Pizza Lucé experience. Upbeat and friendly personality. Previous customer service and restaurant experience is a plus. Knowledge of basic restaurant hospitality and a fully engaged, service-minded attitude. Able to stand for 10 hours and lift 40 lbs. Must have a team attitude and be alert to the needs of co-workers and guests.