Customer Service Supervisor

Customer Service Supervisor

We are looking for an experienced Customer Service Supervisor to join our client. In this role, you will oversee daily customer service operations, ensuring exceptional support and satisfaction for our clients. This is a long-term contract to hire position ideal for individuals passionate about leadership and customer-focused solutions.

Responsibilities:

• Supervise and guide the customer service team to deliver outstanding support and meet performance goals.
• Monitor daily operations, including inbound call handling and resolution of customer inquiries.
• Oversee billing processes and cash activity to ensure accuracy and efficiency.
• Utilize CRM systems and tools to manage customer interactions and maintain detailed records.
• Coordinate with team members to audit service activities and implement quality improvements.
• Develop and track key performance metrics to enhance team productivity and customer satisfaction.
• Provide training and mentorship to team members, fostering growth and development with attention to detail.
• Collaborate with other departments to address customer needs and drive service enhancements.
• Ensure compliance with company policies and industry standards in all customer service activities.

Requirements:

• Proven experience in a supervisory role within customer service or a related field.
• Proficiency with CRM software and tools.
• Familiarity with utilizing phone systems.
• Excellent communication and leadership abilities to guide and support team members.
• Ability to analyze performance data and implement effective strategies.
• Experience in answering inbound calls and resolving customer concerns efficiently.

If you are interested please apply with your updated resume and call for additional details at 952-831-6020.