Customer Service Specialist Intermediate - Front Office Staff (sa26029)

Customer Service Specialist Intermediate - Front Office Staff

This position exists to be the first point of contact for students utilizing Student Health Services. The individual must be knowledgeable, professional, and able to work with a medical team, provide basic care, and educate students on managing their own health care.

Minimum Qualifications:

• Specialized terminology- specialized medical terminology skills, including training or experience with medical claims documentation.
• Ability to learn, understand, and apply skills as a Patient Care Assistant as part of specialized medical terminology within three months of hire.
• Word Processing skills sufficient to prepare memos, reports, invoices, financial statements, and other documents.
• Skills sufficient to modify, develop, and update spreadsheets.
• Customer Service Skills (phone, in person) sufficient to respond to e-mail, telephone, and in-person questions, inquiries, and requests in a timely, professional manner.
• Data entry skills sufficient to enter data into forms, spreadsheets, etc.

Preferred Qualification:

• Experience working in a healthcare setting.
• Communication skills sufficient to work with a diverse population and obtain necessary information to assist with complex insurance and sensitive health-related issues and questions.
• Ability to prioritize workload and multi-task with phone, in-person, and electronic communication sufficient to independently gather information and provide timely, accurate responses to varying questions and inquiries.
• Experience working with confidential and technical medical information and the ability to maintain strict confidentiality at all times.
• Experience with health insurance verification in a medical clinic
• Demonstrated commitment to fostering a diverse working and learning environment.

Other Requirements:

Work safely at all times, which includes but is not limited to, participating and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment. The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at: http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111, or by emailing security@mnsu.edu.

Appointment Type: Unlimited, Full-time (.75 FTE)

Work Shift (Hours / Days of Work): The academic year working days and hours for this position will be Monday through Friday; 8:00 a.m. to 4:30 p.m. The summer working days and hours will be Tuesday - Thursday; 8:00 a.m. to 2:00p.m. Working days and hours during breaks (holiday, spring, summer) will be reduced and variable based on department need.

Telework (Yes/No): No - Based on the essential functions of this position, MMB Policy #1422, and University policies relating to flexible work, this position works Exclusively on Campus. A position that requires the employee to perform all their work at their campus work location.

About: More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community. Destination 2030, the University's strategic plan announced by President Edward Inch in August 2023, commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity, inclusion, and belonging. We also take the opportunity to recognize that we live, work, and learn in the homeland of the Dakota people, whose language frames our name—Minnesota State University, Mankato.

Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date: 02-04-2026

Position End Date:

Open Date: 12-04-2025

Close Date: 12-12-2025

Posting Contact Name: Lacie R Mitchell-Garza

Posting Contact Email: lacie.mitchell-garza@mnsu.edu