Customer Service Representative

Clinical Technician (Entry-Level)

Location: Lansing, MI Schedule: Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch)

Overview: We are seeking an Entry-Level Clinical Technician to support respiratory care services. This role involves working at the branch location and occasionally traveling to hospitals and assisted living facilities to assist Respiratory Therapists with equipment setup, troubleshooting, and patient education. When not on-site, you will provide customer service support at the branch.

Key Responsibilities

• Clinical Support: Assist Respiratory Department staff with equipment setup and troubleshooting. Educate patients and caregivers on proper use and care of respiratory equipment (CPAP, BiPAP, Oxygen, Nebulizers, etc.). Explain financial responsibilities and complete all required paperwork (delivery tickets, safety checklists, instruction forms).
• Customer Service: Answer inbound calls, make outbound calls, and respond to emails. Process orders, verify referral information, and schedule equipment delivery. Route calls appropriately and follow up as needed.

Training & Travel

Hands-on training provided; approximately 1 month to become independent. Travel is local (1–2 hours max) using a company vehicle; frequency depends on patient needs.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in healthcare administration, insurance, claims, billing, call center, or customer service.
• Strong communication skills (verbal and written).
• Proficient in Microsoft Office; ability to learn new technologies quickly.
• Excellent customer service, problem-solving, and multitasking skills. Ability to work independently and as part of a team.

Skills

Customer Service, Medical Terminology, Medical Claims, Computer Proficiency

Job Type & Location

This is a Contract to Hire position based out of Buffalo, MN. Pay and Benefits: The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Buffalo, MN.

Application Deadline: This position is anticipated to close on Jan 5, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.