Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative with strong dispatching skills to join our team in Plymouth, Minnesota. In this role, you will focus on coordinating service calls, managing schedules, and ensuring smooth communication between customers and technicians. This is a long-term contract position offering an opportunity to work in a fast-paced and dynamic environment.

Responsibilities:

• Handle incoming customer calls, including urgent situations, follow-ups, and service inquiries.
• Schedule and coordinate service calls to ensure timely responses.
• Generate and manage dispatch tickets for service requests.
• Assign service technicians to specific calls and provide post-call debriefs.
• Update technician schedules and availability in the system.
• Maintain and organize the dispatch board to track daily activities.
• Anticipate and plan workloads to optimize team efficiency.
• Provide technicians with relevant information and support as needed.
• Monitor and update new and existing service tickets within the system.

Requirements:

• Proficiency in Microsoft Teams, Outlook, and scheduling or ticketing software.
• Basic knowledge of Excel for tracking and reporting.
• Ability to multitask effectively in a high-pressure environment.
• Strong note-taking and organizational skills.
• Excellent stress management and adaptability to changing situations.
• Self-motivated with the ability to work independently and within a team.
• Strong communication skills to work with diverse personalities and handle customer interactions.