Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our client's team in Woodbury, Minnesota. This role involves managing customer inquiries, supporting purchasing activities, and ensuring inventory control processes are efficient and accurate. The ideal candidate will have a proactive approach to problem-solving and a strong commitment to delivering excellent service.

Responsibilities:

• Prepare and send reports to customers within designated timelines
• Issue invoices promptly in accordance with established procedures
• Prepare, laminate, and mail identification tags as needed
• Respond to incoming calls and emails, providing follow-up as necessary
• Answer customer inquiries submitted through the organization's website chat function
• Receive and process requests for sample kits or related materials
• Provide backup support for inventory control and purchasing activities
• Perform additional administrative or support duties as assigned by the customer service manager

Requirements:

• Associate's degree preferred but not required
• Experience with QuickBooks, shipping software (e.g., UPS WorldShip), or postal meters a plus
• Database experience beneficial (Access or similar systems)
• Proficiency in Microsoft Office Suite (Outlook and Excel)
• Prior experience with inventory or purchasing preferred
• Customer-focused mindset and ability to work collaboratively in a team
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Effective time management skills
• Familiarity with ISO quality systems beneficial but not required

Compensation & Benefits:

• The target compensation range for this position is $20-22/hour.
• Bonus Eligible (up to 10%)
• Comprehensive Benefits Package, 2 weeks PTO

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.