Customer Service Representative

Lead Customer Service Representative

Transit Team, Inc. is a provider of paratransit transportation services in the Twin Cities metro area. As a Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Key responsibilities include:

Answer and manage 100+ inbound calls daily in a professional and courteous manner.
Schedule and confirm reservations for Metro Mobility clients.
Learn and utilize our CRM software to process requests and maintain accurate records.
Collaborate with team members to ensure smooth operations.
Provide clear and empathetic communication to clients, ensuring a positive experience.

Hiring for the following shifts: Thursday - Sunday: 6:00AM - 5:00PM. Pay: $18.25/hr. Qualifications include:

Clean criminal record
Good communication and computer skills
Prior customer service skills a plus
Familiarity with the Twin Cities metro area

We offer:

• Paid Training
• PTO
• Medical, dental, vision and life insurance
• 401k with up to a 5% company match
• Employee Assistance Program
• Employee Discounts
• Earned wage access available with Tapcheck
• Career growth opportunities

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Transit Team is the largest paratransit provider in the state of Minnesota. For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.