Senior Client Service Manager - HNAS - Remote Eligible

Job Title

This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.

HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve

This is a remote based role - This role is looking for someone who has experience with TPA and Self funded clients in the health insurance space.

Essential Responsibilities

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis.
• Develop detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
• Leverage internal resources to bring the best service and problem resolution to assigned accounts.
• Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
• Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
• Function as the primary contact for the resolution of the day to day account service issues.
• Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Other duties as assigned or requested.

Qualifications

Required

• 3 - 5 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016.

Preferred

• State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire

Skills

• Service orientation
• Diligence
• Problem Solving
• Communication
• Drive for Results
• Evaluates Critically
• Influence, Persistence & Resilience
• Planning and Organizing

Scope of Responsibility

Does this role supervise/manage other employees?

No

Work Environment

Is Travel Required?

Yes

Pay Range Minimum: $21.15

Pay Range Maximum: $31.73