Retail Customer Service Associate

Retail Customer Service Associate

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People: Follows instructions of supervisors and assists other team members in performing store functions

Service: Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need

Profit: Ensures confidentiality of customer data and careful handling of documents, media, and packages

Self-Management: Performs multiple tasks at the same time

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education

6+ months of specialized experience

Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability to bend/twist at the waist and knees

Ability to communicate effectively with customers, vendors, and other team members

Ability to perform work activities requiring cooperation and instruction

Ability to function in a fast-paced environment, under substantial pressure

Ability to maintain attention and concentration for extended periods of time

Ability to work with minimal supervision

Ability to report regularly to work and maintain established business hours in order to support the FedEx Office business