Outbound Customer Service

Outbound Customer Service

Taylor Corporation is looking for an Outbound Customer Service Representative in our White Bear Lake, MN facility! This position will make outbound calls to established, best customers in small and large businesses, the health care field and educational institutions to build our brand recognition and provide service to the customers. Responsible for attaining outbound contact goals and ensuring that the customers have an expert person to work with on their projects or events. There is no cold calling in this position.

Your Shift: Monday - Friday, 8:00am - 5:00pm with additional hours as needed. This role follows a hybrid schedule, requiring 3 days per week onsite at our White Bear Lake location and the option for remote work the remaining 2 days.

Your Responsibilities:

• Make outbound calls to existing customers
• Promote and support our product lines including PaperDirect, Andersons, and child graduations brands
• Build rapport and interact with existing customers and prospects
• Enter orders into AS400 to support customer requests
• Provide superior customer service

You Must Have:

• High School graduate or GED preferred
• Experience in inbound/outbound call center work
• A customer service background in some capacity, could include upselling in an inbound call center
• Strong sense of accuracy and attention to detail
• Familiarity with stationery and/or promotional products
• Time management, organization and follow-through skills
• Ability to work independently
• Ability to develop relationships with customers based on strong interpersonal communication skills and trust
• Basic PC skills including ability to navigate in a website environment and proficiency in software applications (Word, Excel)
• Demonstrated record of consistently good attendance/punctuality
• Excellent verbal and written skills to professionally communicate with customers, account reps and managers via email and phone
• Ability to work in a fast-paced and changing environment, and manage several tasks / projects at one time

The anticipated hourly range for this position is $19.00 - $23.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation: One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity