Motion Automation Intelligence - Customer Service Representative II

Motion Automation Intelligence- Customer Service Representative II

Eden Prairie, MN, USA Full time

MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.

Summary

Under general supervision, the Motion Automation Intelligence- Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

• Orders items to ensure appropriate inventory levels are maintained for customers.

• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

• Expedites backorders. May pull inventory and prepare order for shipment to customer.

• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

• Determines the most cost effective shipping method for customer orders.

• May handle customer returns.

• May support specific customer(s).

• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

• Performs other duties as assigned.

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

Education & Experience

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Excellent communication skills including written, verbal, and listening.

• Ability to multi-task and time management skills required.

• Strong computer skills.

• Strong negotiation skills.

• Basic product knowledge.

• Reliability, organization, and attention to detail required.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Pay: $23.28 - $29.11 / hour