IT Support Specialist

It Support Specialist

This position exists to provide technical support, maintenance, installation, and operational assistance for computer systems, software, and related technology used by faculty, staff, and students at Minnesota State University Moorhead. The position serves as a second level support role, resolving escalated technical issues, supporting campus technology environments, and assisting in the planning, deployment, and maintenance of IT services.

Responsibilities:

• Provide technical support and troubleshooting
• System, device, and software support
• Campus technology support and coordination
• Vendor and inventory coordination
• Ongoing professional development and other duties

Salary Range: $28.18 - $45.82 hourly. $58,840 - $95,672 annually.

Minimum Qualifications:

• Two (2) years of professional experience providing technical support for computer hardware, operating systems, and software in an enterprise, educational, or comparable environment.
• Experience providing direct technical support to end users, including diagnosing and resolving hardware, operating system, and software issues
• Working knowledge of Windows and/or macOS operating systems and common end user software applications
• Ability to communicate technical information clearly and professionally to faculty, staff, and students with varying levels of technical knowledge
• Ability to work independently and collaboratively as part of a team in a customer service focused environment

Preferred Qualifications:

• Experience providing second level technical support, including resolving issues escalated from a helpdesk or ticketing system
• Experience supporting technology in a higher education, K 12, or similarly complex organizational environment
• Experience installing, configuring, and maintaining desktop and laptop computers, peripherals, and related end user technology
• Familiarity with endpoint management tools, system imaging, software deployment, or patching processes
• Knowledge of basic information security practices related to end user computing
• Demonstrated ability to manage multiple priorities while maintaining a high level of customer service

About: Minnesota State Moorhead is a vibrant community that pushes you to forge your own path. Help shape a campus where students thrive, connect, and lead!

Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.