IT Help Desk

IT Help Desk

Our client, a leading organization in the manufacturing industry, is seeking an IT Help Desk professional to join their team. As an IT Help Desk technician, you will be part of the IT Support team supporting employees across the organization. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude.

Location: Rochester, MN

Pay Range: $20-$23/hour

Type: Temporary

What's the Job?

• Respond to and resolve help desk tickets in a timely and professional manner.
• Troubleshoot hardware and software issues with PCs, printers, and other peripherals.
• Set up, configure, and image computers and devices for new and existing employees.
• Assist with creating and updating user accounts in Active Directory and Microsoft 365.
• Support employees with password resets, email issues, and basic application questions.

What's Needed?

• High school diploma or equivalent required; post-secondary coursework in IT or a related field is a plus.
• 0/1 year of experience in an IT support, help desk, or customer service role (internship or volunteer experience accepted).
• Solid understanding of Windows operating systems and Microsoft 365 applications (Outlook, Teams, Word, Excel).
• Ability to troubleshoot common PC, printer, and network connectivity issues.
• Strong customer service skills with a helpful, patient, and professional attitude.

What's in it for me?

• Opportunities for professional growth and development within a supportive team environment.
• Engagement in a dynamic manufacturing setting that values innovation and teamwork.
• Chance to enhance your technical skills with hands-on experience and certifications.
• Supportive work environment that encourages diversity and inclusion.
• Work in a collaborative environment that values your contributions and ideas.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.