IT Client Services Analyst

IT Client Services Analyst

The purpose of this role is to provide IT support by troubleshooting hardware and software for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience. Strong focus on customer service, desktop and application support, process improvement, and understanding customer expectations and requirements. Location: Ramsey, Minnesota or Fargo, North Dakota Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week. The salary range for this role is: $28.00/hour - $42.00/hour Your new role provides IT desktop services/support for employees and customers. Participate in answering incoming support calls and managing call queue. Ensure tickets are worked and resolved in accordance with SLA using ticket management system. Facilitate accurate records by ensuring equipment asset tags are updated in system. Provide technical knowledge and advice to drive improvement initiatives. Delivery of defined starter/mover/leaver services. Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary. Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.

Required qualifications: Associate's degree or equivalent combination of education and work experience Skills: Applications Support; Communication; Critical Thinking; Customer Service; Financial Systems; Incident Response; Information Technology (IT) Support; Intentional collaboration; Managing performance; Mentorship; Problem Solving; Risk Management; Service Improvement; Stakeholder Management; Technical Support Preferred experience: Knowledge of general computer troubleshooting and support. Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts. Microsoft Windows 11 Microsoft Office Citrix Workspace Active Directory VPN MFPs (multi-function printers)