Front Counter, Customer Service Rep

Front Counter, Customer Service Rep

MEDIACOM, a leading provider of cable and telecommunications services, has excellent career opportunities for qualified, self-motivated individuals who want to join the fastest growing cable telecommunications operations in the U.S. We are currently seeking candidates for the following position located in our Hibbing, MN office.

Job Description

Customer Service Representative AWESOME WORK SCHEDULE: MONDAY - FRIDAY 8AM - 5PM !!!! General Responsibilities: Provide a positive customer experience in a prompt and professional manner. Customer interactions include selling Mediacom services, resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Specific Responsibilities: •Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products •Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. •Exceed or maintain minimum sales, quality and productivity standards •Demonstrate courtesy and patience in customer relations •Troubleshoot basic service issues and schedule on site service calls when necessary. •Receive and process customer payments. •Issue and receive equipment from customers •Perform standard counter activities as required such as equipment inventory and balancing cash drawer. At MEDIACOM, we understand how valuable our employees are to the success of our business. We are proud to reward them with a competitive wage and excellent benefit package, which includes medical, dental, vision life, disability, matching 401k, and discounted service. Visit our website at www.mediacomcable.com Mediacom Communications EOE/AA; we consider applications without regard to race, color, religion, sex, national origin, disability or vet status. Refer to ID when applying