Fleet And Technology Services Specialist - Customer Services Specialist Senior

Fleet And Technology Services Specialist

Job Class: Customer Service Specialist, Senior

Agency: Human Services Dept

Job ID: 93532

Location: St. Paul

Telework Eligible: No

Full/Part Time: Full-Time

Regular/Temporary: Unlimited

Who May Apply: Open to all qualified job seekers

Closing Date: 04/20/2026

Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME

Division/Unit: DHS-Central Office / MS Public Information Centers

Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $22.23 - $30.09 / hourly; $46,416 - $62,827 / annually

Classified Status: Classified

Bargaining Unit/Union: 206 - Clerical/AFSCME

Work Area: A

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

As the Fleet and Technology Services Specialist, you will provide technical information and services to internal and external customers of the Department of Human Services (DHS), including members of the public, vendors, contractors, service providers, and other public and private organizations. This position serves as a primary customer-facing resource for complex, non-routine inquiries related to DHS facility services, fleet vehicle coordination, and conference room technology systems.

Responsibilities include but may not be limited to:

• Direct, ongoing interaction with external customers — including vendors, contractors, visiting agency representatives, and members of the public — who use DHS conference and meeting room facilities.
• Direct and ongoing interaction with external customers, including fleet vehicle vendors, maintenance service providers, and contracted fleet administrators.
• Direct interaction with external customers — citizens, members of the public, and representatives of external organizations — seeking information and assistance regarding DHS programs and services.
• Administrative, tracking, and operational support functions that sustain the customer-facing work of the position.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

• Customer Service skills to provide prompt, courteous and accurate information to customers in person, on the phone and through e-mail and other written correspondence.
• Data Entry Performance skills inputting information quickly and accurately.
• Database, Documents, and Records Management skills to create and update databases.
• Spreadsheets skills to create and update spreadsheets.
• Typing/Keyboarding skills to accurately type information into various formats.
• Word processing skills sufficient to type correspondence, reports and other written material.
• Possession of Valid Driver's License.

Preferred Qualifications

• Face to face experience with high volume customers & clients in person or on the phone.
• Strong computer skills.
• Knowledge of Department of Human Services (DHS).
• Demonstrated knowledge of working with multiple technology standards.
• SharePoint Knowledge.
• American Sign Language (ASL) skills.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.