Epicor Prophet 21 Support Lead - Manager - 00068320671

Epicor Prophet 21 (P21) Onsite Support Lead

The Epicor Prophet 21 (P21) Onsite Support Lead will provide functional and operational leadership for the day-to-day support of Epicor P21 within a distribution center environment. This role serves as the primary onsite point of contact, ensuring system stability, issue resolution, and seamless warehouse operations.

Responsibilities

• Serve as the primary onsite support lead for Epicor Prophet 21 (P21), owning functional support and operational coordination across warehouse and inventory modules.
• Support core distribution center processes, including receiving, put-away, picking, shipping, replenishment, cycle counts, and inventory control.
• Lead incident, problem, and service request management, including initial triage, functional analysis, and business impact assessment.
• Coordinate closely with offshore L2/L3 support teams, third-party vendors, and Epicor support for complex issues and escalations.
• Monitor application health, batch jobs, interfaces, and daily warehouse transactions to proactively identify and address issues.

Work Model

At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. Based on business requirements, this role is onsite, requiring 4–5 days per week at a client or Cognizant office in Irving, TX.

Working arrangements are accurate as of the posting date and may change based on project, business, or client needs. Role expectations will always be clearly communicated.

What You Need to Have

• Strong functional experience supporting Epicor Prophet 21.
• Solid understanding of Warehouse Management and Inventory Management processes within a distribution environment.
• Proven experience handling production issues in business-critical distribution center operations.
• Excellent stakeholder communication and onsite coordination skills.

Nice to Have

• Experience with EDI transactions (e.g., 850, 856) and related issue resolution.
• Knowledge of ECM / DocStar for document and content management.
• Exposure to Epicor Data Analytics or reporting tools.
• Experience working in hybrid onsite/offshore AMS support models.

Why Cognizant

We're excited to meet individuals who share our mission and are eager to make an impact. Even if you meet only the minimum qualifications, we encourage you to apply and highlight your transferable skills and unique experiences.

Salary and Other Compensation

• Application Deadline: 05/24/2026
• Salary Range: $120,000 – $130,000 annually, dependent on experience and qualifications
• Incentive Compensation: Eligible for Cognizant's discretionary annual incentive program, based on performance and plan terms

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) Plan and Contributions
• Long-Term and Short-Term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: Salary, compensation, and benefits information is accurate as of the posting date and may be modified by Cognizant at any time, subject to applicable law.