DME Customer Support Specialist

DME Customer Support Specialist (CSS)

On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment?

The DME Customer Support Specialist (CSS) provides excellent customer service in a fast-paced and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The Durable Medical Equipment CSS ensures an exceptional patient experience and performs a variety of clerical functions.

This onsite position is located at 2200 University Ave in Saint Paul. It's a 1.0 FTE (80 hours over 2 weeks) commitment, day shift only, with no weekends! As part of the M Health Fairview system, this role is fully benefit eligible. Benefits include medical, vision, and dental coverage. We encourage staff development and support continuing education.

The DME CSS answers phones and assists our customers with placing orders, reviewing paperwork, verifying insurance, and general customer service duties. This position ensures: processes are in place to support an exceptional customer service environment, efficient and effective work within a team environment, and all customers have an excellent experience with FHME. Applicants should possess strong organizational skills, attention to detail, and flexibility.

Demonstrates excellent customer service skills

Produces efficient and accurate orders

Records and updates patient charts accurately, communicating changes to all involved staff

Seeks out solution to conflicts directly through parties involved and other available resources.

Adds pertinent information and documents into the patient record in Brightree

Navigate through patient medical records using EPIC

Arrange for interpreter services when appropriate

Completes insurance verification

Takes and leaves concise messages for patients; responds as requested

Reviews and routes scans, faxes medical documents to necessary parties

Strong knowledge and familiarity with the Fairview system

Strong organizational and prioritization skills

Ability to prioritize competing activities

Knowledge of applicable DME equipment and processes

Completes all order and entry functions

Answers and responds to telephone calls

Completes clerical duties

Report professional development to supervisor

Meet weekly productivity measurements

Implements department procedures to maintain systems and records

Maintains databases, files, and records on a regular basis according to established procedure

Demonstrates strong communication skills

Request IT service independently

Required Experience

3 years of customer service

Preferred Education

Associates Degree or bachelor's degree

Experience

Experience in a medical setting, medical terminology, Brightree and EPIC

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status