Director, Technical Operations

Comcast Job Opportunity

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job ensures exceptional customer care across Technical Operations, including installation, service, construction, network maintenance, materials management, and daily workloads. It involves guiding teams, planning strategically, and coordinating efforts to achieve profitability and high customer satisfaction in the market.

Job Description

Responsibilities:

• Developing business strategies to enhance service metrics and quality assurance across Technical Operations
• Managing network performance and service delivery for subscribers, ensuring end-to-end operational excellence
• Establishing key performance indicators to support high quality customer service by Technical Operations personnel
• Implementing strategies to achieve network reliability, subscriber growth, and financial targets
• Ensuring network performance and service level compliance with regulatory requirements and company standards
• Leading a diverse team of managers and staff, fostering motivation and driving performance, including overseeing hiring, training, and professional development
• Partnering with Learning and Development to promote continuous skill enhancement and career progression
• Managing the financials, including operating expenses and capital budgeting
• Building strategic partnerships with cross-functional teams for effective process implementation and issue resolution
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills: Transformational Change Management; Operational Execution; Data-Driven Decision Making; Employee Engagement; Cross-Functional Alignment; Technical Operations Management; Strategic Leadership

Salary: Primary Location Pay Range: $131,552.24 - $197,328.36

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.