Customer Services Specialist

Customer Service Specialist

Agency: Transportation Dept

Job ID: 93556

Location: Roseville

Telework Eligible: No

Full/Part Time: Part-Time

Regular/Temporary: Temporary

Who May Apply: Open to all qualified job seekers

Closing Date: 04/27/2026

Hiring Agency/Seniority Unit: Transportation Dept / DOT-Metro-Central Off-AFSCME

Division/Unit: Metro / Metro Facilities Administration

Work Shift/Work Hours: 12:30pm - 4:30pm

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $20.32 - $25.41 / hourly

Classified Status: Classified

Bargaining Unit/Union: 206 - Clerical/AFSCME

Work Area: Metro / Metro Facilities Administration

End Date: This temporary position is anticipated to last up to 6 months with the possibility to be extended for an additional 3 months.

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position provides customer service for the MnDOT - Metro District Information Center and is critical to the daily business operation at the Water's Edge facility. Position responsibilities include answering the main switchboard (including directing calls promptly and properly, answering a wide-range and variety of questions from the public, and taking complete and accurate telephone messages when appropriate), receiving deliveries from a variety of vendors throughout the day, signing for packages and deliveries as necessary. Additionally, this position provides informational and security access assistance to employees, visitors, contractors, and individuals doing business with MnDOT at the Water's Edge facility. Other related duties may be assigned (e.g., assisting with telephone problems, preparing nameplates, processing change form information) depending on agency need and workload.

The Minnesota Department of Transportation does not sponsor applicants for work visas or Optional Practical Training Extensions for STEM Students. Individuals must be legally authorized to work in the US at the start of employment.

Minimum Qualifications

• Typing/keyboarding skills with experience using Microsoft Word or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner.
• Word processing skills sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
• Communication skills sufficient to communicate effectively with internal and external customers and understand and be understood during interactions with others.
• Database Management skills sufficient to enter and retrieve data.
• Experience using spreadsheet applications, such as Microsoft Excel to enter, compile, store, and retrieve data.
• Customer Service skills to provide prompt and accurate information to customers in-person, on the phone, and through email and other written or electronic correspondence.
• Ability to work in a seated or standing position for extended periods of time; move and/or transport items up to 40 plus pounds; frequently bend, lift, and maneuver items daily.

Preferred Qualifications

• Knowledge of general office practices.
• Excellent phone skills.
• Ability to use human relations skills to interact with others (common courtesy, tact, interest in positive problem solving, empathy and logical organization of ideas).
• Alphabetical and numerical filing practices sufficient to file and retrieve documents/information.
• Understand and effectively carry out oral and written instructions.

Additional Requirements

It is our policy that the successful candidate pass a background check prior to employment. The background check may consist of the following components:

• SEMA4 Records Check/employment verification
• Criminal History Check
• Employment Reference Check
• Education/License Verification
• Driver's License Verification

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.