Customer Service Specialist Senior

Customer Service Specialist Senior

Job Class: Customer Service Specialist, Senior

Agency: Professional Educator Licensing and Standards Board

Job ID: 93554

Location: St. Paul

Telework Eligible: No

Full/Part Time: Full-Time

Regular/Temporary: Unlimited

Who May Apply: Open to all qualified job seekers

Closing Date: 05/05/2026

Hiring Agency/Seniority Unit: Prof Educator Licensing Std Bd / Prof Educ Lic Std Bd - AFSCME

Division/Unit: PELSB / PELSB Customer Service

Work Shift/Work Hours: Day Shift 7:30 am-4 pm

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $22.23 - $30.09 / hourly; $46,416 - $62,827 / annually

Classified Status: Classified

Bargaining Unit/Union: 206 - Clerical/AFSCME

Work Area: PELSB office

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting will be used to fill up to two positions.

This position exists to (1) provide general information and assistance to customers and (2) to prepare applications for processing by licensing specialists. Responsibilities Include:

• Provides technical support and services to external customers both over the phone and in person.
• Review, sort, and route incoming correspondence, applications, and requests for information. Scan documents for use in storing, tracking, and retrieving.
• Processes all bounce-back emails that were undeliverable in the PELSB General Email Box.
• Reviews and processes Center for Educator Licensing (CEL) and Educators online requests.
• Provide backup support with the processing of paper checks to ensure there is no backlog of checks.

Minimum Qualifications

• Keyboarding/typing skill, using Microsoft Word or equivalent software, sufficient to produce documents such as emails, memos, form letters and other correspondence in an efficient and timely manner
• Ability to use math to calculate and verify totals on reports, requisitions or bills, generate cash receipts, verify totals and prepare a daily deposit
• Customer service skills sufficient to: (1) perform the duties with politeness, respect, and interest in positive problem solving; (2) provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence; and (3) respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence)
• Skills in database management sufficient to enter and retrieve data and perform searches to find relevant information and generate a variety of up-to-date reports
• Knowledge of communication sufficient to: (1) read, explain, and interpret a variety of materials; (2) follow detailed instructions and explain complex processes to customers; and (3) write, prepare, and edit materials, using correct spelling, punctuation, grammar, and sentence construction.

Preferred Qualifications

• Knowledge of licensure process for teachers, related service personnel, and administrators to ensure applicants are applying for the appropriate licensure.
• Knowledge of licensing operating systems including Access, PLD, Center for Educator Licensing (CEL) and Educators sufficient to process work accordingly.
• Experience with the licensing process sufficient to answer technical licensing questions

Additional Requirements

Successful applicants must pass a criminal background check through American Databank, and employment reference checks. Criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.