Customer Service Representative
Minnesota Jobs
Customer Service Representative
We're hiring a detail-oriented customer service representative! If you have strong communication skills and a passion for delivering exceptional customer service, this full-time opportunity is perfect for you. Join our team and play a key role in managing warranty claims and providing timely resolutions for our valued customers. Apply today and contribute to our success! Location: Buffalo, MN Wage: $22 - $25/hr. Depending on experience Hours: 8:00 am - 4:30 pm, Monday - Friday (with some flexibility) Benefits of the customer service representative:
Health Insurance
Dental Insurance
Vision Insurance
$25,000 Company-Paid Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
401K
Duties of the customer service representative:
- Manage warranty return requests from initiation to resolution
- Provide timely and consistent customer service, with an initial response within 24 hours
- Process warranty claims and enter sales orders and RMAs into the system
- Issue credits or arrange repairs/replacements
- Collaborate with internal teams to resolve warranty issues
- Communicate with customers for order updates
- Communicate with vendors on product availability, wait times, etc.
- Answer phone calls and emails, forwarding technical questions as needed
Requirements of the customer service representative:
- Experience working in a manufacturing environment is a plus
- Minimum of 1 year in customer service or a related role
- High school diploma or equivalent
- Ability to sit for extended periods and walk the facility as needed
Additional Information: Apply today! To learn more about this customer service representative position, contact Zach at 763-220-7052.