Customer Service & Order Entry Representative

Customer Service & Order Entry Representative

Position at Hearth & Home Technologies, LLC Hearth & Home Technologies is looking for a Customer Support & Order Entry Representative to join our Fireplaces Business Unit in Lake City, MN. We are the nation's leading manufacturer and supplier of hearth products, including a wide variety of gas, electric, wood and pellet burning fireplaces, inserts, stoves, and accessories. Headquartered in Lakeville, Minnesota, with distribution around the world, our innovative approach is supported by a business unit structure that allows us to develop and market products with a strong focus on customers' needs. Since 1996, we've been dedicated to connecting people through the warmth and comfort of our hearth products.

Our Customer Support & Order Entry Representative will support the vision and goals of HHT by serving as the front-line communication with dealers and distributors by processing purchase orders, providing parts availability and pricing.

Position Details:

Pay range: $18.00 to $21.00 per hour (based on skills & experience)

Shift details: 8:00 AM - 4:30 PM (Core Hours) Monday - Friday Members are expected to work onsite Monday through Thursday with the option of working remotely on Fridays. Occasional OT as needed

HHT Benefits:

Starting Day 1:

Paid Time Off: 128 Hours (Prorated from start date)

8 Paid Holidays based on start date

Work today, get paid today with access to our earnings each day

401K with 6% company match

Health Care including medical, dental, and vision

Additional Benefits:

Quarterly Cash Profit Sharing - after 1 year of service

Tuition Reimbursement - after 6 months of service

Paid Parental Leave - after 1 year of service

$10,000 Adoption / Surrogacy Reimbursement - after 1 year of service

Job duties:

Answer phone calls from customers, dealers and distributors requiring expertise related to product knowledge, pricing, product availability, use of available resources, and managing customer expectations.

Identify and meet the needs of each customer following HHT policies and procedures.

Respond to inbound emails and make follow-up calls to ensure customer satisfaction.

Accurately process orders for sales and warranty.

Answer and log phone calls using Five9 platform.

Coordinate customer shipments according to customer needs and shipping schedule.

Expedite orders following scheduling guidelines.

Enter return material authorizations following HHT guidelines.

Minimum Qualifications and Experience:

Familiar with Microsoft Office & Excel

Accurate typing and data entry skills

Strong verbal and written communication skills

Understand and maintain confidential information

Handling continuous improvement and drives change with a positive attitude

Ability to multi-task effectively

Salesforce or Five9 experience preferred

Hearth industry experience preferred

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements.

Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at careers@hearthnhome.com. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at careers@hearthnhome.com. The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).