Customer Service - Account Manager

Customer Service Representative

Position Expectations for all Customer Service Representatives (may include but not limited to):

1. Accountable for providing GRAND CHAMPION Customer Service to everyone.
2. Make outbound phone calls to customers securing shipments to be hauled through Brenny Transportation Inc., & Brenny Specialized Inc.
3. Answering customers' incoming phone calls and questions. Negotiate competitive rates on loads and book shipments.
4. Above average communication with Logistics Team Lead & VP of Logistics & Customer Relations. Meeting weekly or monthly to discuss goal setting and revenue strategies.
5. Maintain and help build strong professional relationships with customers while supporting efforts to grow revenue.
6. Keep telemarketing tabs current.
7. Understand and sell WBE, DBE, and WOSB certifications.
8. Attend company meetings, chamber events, educational classes, networking events, and seminars as directed, while maintaining professional and technical knowledge by participating in these activities and reviewing industry-related publications.
9. Accountable for researching & lead generation of customers and keeping all customer information up to date in the system.
10. Customer visits regularly to build relationships with customers.
11. Work closely with Business Service & Carrier Service to share necessary credit information, communicate customer expectations, and coordinate freight needs.
12. Resolve customer concerns, develop solutions, and make recommendations to Logistics leaders as needed.
13. Work towards achieving and maintaining company & individual goals.
14. Other duties as directed by Logistics Team Lead, VP of Logistics & Customer Relations, VPs & Owners.

Additional Account Representative Position Expectations:

1. Actively pursue and secure new accounts by prospecting and Champion calling on available lanes to quote.
2. Work closely with internal teams—including Business Service, Carrier Service, Customer Service/Sales, and Specialized Dispatch—to share necessary credit information, communicate customer & load expectations, and coordinate freight needs.
3. Maintain and keep track of historical customer sales records.
4. Submit daily, weekly, and monthly activity and results reports, including call reports, work plans, and annual sales analyses.
5. Coach new and existing team members.
6. Conduct sales presentations to individuals and groups, ensuring all content is kept up to date.

Minimum Education Required: College degree or 2-4 years similar work experience, customer service training helpful

Minimum Experience Required: 2 years

Shift: First (Day)

Number of Openings: 1

Public Transportation Accessible: No

Veterans Encouraged to Apply: Yes

Physical Required: No

Drug Test Required: Yes

Compensation: $22.00 - $30.00 / Hourly

Postal Code: 56374

Place of Work: On-site

Requisition ID: 5197

Job Type: Full Time

Job Benefits:

• 100% Team Member Paid Insurance
• Retirement Plan
• Home / Work-Life Balance
• Military Bonus
• Tobacco Free Bonus
• Loyalty Bonus
• Team Retreats
• Paid Weekly Preset, Predictable Schedule M-F
• Uncapped Bonus Potential
• On-Site Auto shop
• Team Member Mentoring Program
• Team Advisory Committee
• Nurse/Wellness Coach
• Monthly Charities to Serve
• Advancement Opportunities
• Monthly Profit Sharing
• Everyone Has a Voice
• Owners Provide a Fun, Energetic and Caring Atmosphere!

Application Instructions: Resumes can be emailed to brandy@brennytransportation.com. Otherwise, you can apply through Indeed by searching for Brenny Transportation or apply on our website, brennytransportation.com.