Customer Service Account Coordinator

Customer Service Account Coordinator

Allied National Services is currently seeking a dependable, upbeat, and assertive Customer Service Account Coordinator to join our corporate office team. This position is ideal for candidates who take pride in delivering exceptional customer service and are comfortable managing a high level of responsibility. The Account Coordinator will serve as a key liaison between clients and service vendors, ensuring that all service requests are handled efficiently, professionally, and in line with company and client expectations.

Key Responsibilities:

• Monitor and ensure daily attendance of employees
• Schedule and confirm special services by phone (pre- and post-service)
• Respond promptly and professionally to customer phone calls and emails
• Maintain and update customer and service records in the CRM system
• Track and follow up on equipment repair requests
• Follow up on service-related issues to ensure resolution and client satisfaction
• Process contractor invoices accurately and in a timely manner
• Source, vet, and onboard new contractors and employees

Qualifications:

• 2+ years of customer service experience in a professional office environment
• Strong and stable work history (no frequent job changes)
• Excellent multitasking and time-management skills
• Assertive and confident with strong decision-making abilities
• Ability to thrive in a fast-paced, high-volume work environment
• Strong communication and interpersonal skills
• Intermediate proficiency in Microsoft Excel
• High attention to detail and strong follow-up skills
• Management experience is a plus, but not required
• Associate's or Bachelor's degree preferred, but not required

If you're a motivated, detail-oriented professional who enjoys solving problems and ensuring customer satisfaction, we encourage you to apply and become part of our growing team at Allied National Services. Allied National Services is a proud EOE. All qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity and/or expression, marital/partnership/civil union status, family or parental status, national origin, disability, military/veteran status, or any other factor, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.