Customer Service Account Manager

Customer Service Account Manager

Allied National Services is seeking a dependable, upbeat, and assertive Customer Service Account Manager to join our team at our corporate office. This role is ideal for someone who enjoys taking ownership of customer satisfaction and thrives in a fast-paced environment. The Account Manager will be responsible for coordinating vendor services and managing customer requests to ensure services meet both client expectations and company standards.

Key Responsibilities:

• Monitor and ensure daily attendance of employees
• Schedule special services and confirm completion (pre- and post-service) via phone
• Respond promptly to customer emails and phone calls
• Maintain and update records in CRM software
• Follow up on equipment repair requests
• Manage and resolve service-related issues with customers and vendors
• Process contractor invoices accurately and in a timely manner
• Source, vet, and onboard new contractors and employees

Qualifications:

• Minimum of 2 years' experience in a customer service or client relations role in an office setting
• Consistent and stable work history (no frequent job changes)
• Exceptional multi-tasking and organizational skills
• Confident, assertive, and capable of making sound decisions based on business needs
• Ability to thrive in a high-volume, fast-paced environment
• Strong communication and interpersonal skills
• Intermediate proficiency in Microsoft Excel
• High attention to detail with strong follow-up skills
• Management experience preferred but not required
• Associate or bachelor's degree preferred but not required

Allied National Services is a proud EOE. All qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity and/or expression, marital/partnership/civil union status, family or parental status, national origin, disability, military/veteran status, or any other factor, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.