Customer Service Administrator - Intelliscript (remote) - Remote Eligible

Customer Service Administrator - IntelliScript (Remote)

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations.

The key area of responsibility in the role of Customer Service Administrator is interaction with customers, i.e., insurance applicants, to handle Fair Credit Reporting Act inquiries:

• Track and enter data received from customers in Salesforce
• Respond to consumers via phone and email in a timely manner
• Send FCRA consumer reports to individuals after verifying identity
• Utilize knowledge of FCRA and IntelliScript procedures to explain concepts and answer consumer questions in a professional manner

Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

What we need:

• High school diploma / GED
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• 2 -5 years of customer service experience, preferably via phone
• 1+ years of administrative experience

What you bring to the table:

• Adapts to an established process, able to move projects along in a timeframe, with close attention to deadlines
• Able to conduct analysis and present a resolution
• Demonstrated "let's find a way to do it" attitude – no task is too big or too small
• Dedicated to resolving customer problems and providing full satisfaction
• Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, via all mediums (phone, email, video conferencing, etc.)
• Thrive in an entrepreneurial and collaborative culture
• Able to balance following (and repeating) a detailed process with observing trends to solve business problems
• Dedicated to getting the details right
• Loves to learn, takes every opportunity to develop knowledge and skills
• Self-driven to assess a need, research the situation, then present a resolution and the ability to find common ground with those think differently than you do on important matters
• Pursue professional education and growth
• Excellent prioritization of multiple concurrent tasks, such as projects in different phases
• Strong multi-tasking and organization skills

Wish List:

• Bachelor's degree
• Experience using Salesforce to locate and record information
• Knowledge of the insurance industry
• Spanish speaking / translation ability

Location:

The expected application deadline for this job is November 30, 2025. This position will be based out of the Milliman office in Brookfield, WI; however, this position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed.

Compensation:

The overall salary range for this role is $45,300 - $84,360. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $49,830 - $77,330.
• New York City, Newark, San Jose, or San Francisco the salary range is $54,360 - $84,360.
• All other locations the salary range is $45,300 - $70,300.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. This is a fulltime, non-exempt overtime eligible role; overtime eligible after 40 hours of work.

Benefits:

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.

Equal Opportunity:

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.