Specifier Account Manager (architect & Design Sales)

Specifier Account Manager

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

To ensure that Specifiers (Architects) and the Design community consistently consider Herman Miller & Knoll products—and by extension, the broader Miller Knoll brand portfolio—on every new project opportunity, a strategic and responsive approach is essential.

Specific Responsibilities

• To champion Herman Miller and Knoll within the Specifier and Design (S+D) community by building strong, informed, and influential relationships that drive brand preference, generate project opportunities, and ensure Miller Knoll brands are considered first on every new design initiative.

Key Responsibilities & Strategic Actions:

1. Opportunity Generation

• Proactively identify and qualify new project opportunities for the sales funnel.
• Maintain ownership of opportunities originating from the S+D community, ensuring continuity and accountability.

2. Brand & Product Awareness

• Deliver compelling insights and product knowledge to specifiers through tailored presentations, seminars, and one-on-one engagements.
• Organize and host showroom visits (London + Portal Mill) to immerse clients in the brand experience.

3. Relationship Building

• Cultivate new relationships with architects, designers, and industry influencers.
• Maintain and strengthen existing relationships, especially during project challenges, acting as a trusted advisor and problem-solver.

4. Community Engagement

• Facilitate meaningful dialogue around design trends, workplace insights, and product innovation.
• Organize and participate in A&D networking events to foster community and brand visibility.

5. Cross-Brand Collaboration

• Network across Miller Knoll brands to align messaging and leverage collective strength.
• Involve specialist sales resources where appropriate to support complex or sector-specific opportunities.

6. Training & Development

• Participate in induction and product training to stay current and support internal knowledge sharing.
• Deliver accredited seminars from the Miller Knoll Insight Group's programmer at client offices and showrooms.

7. CRM & Reporting

• Ensure regular and accurate input of activities and opportunities into Salesforce.com to support pipeline visibility and strategic planning.

Success Indicators

• Increased specification of Herman Miller, Knoll, and Miller Knoll products in new projects.
• Growth in qualified leads and opportunities from the S+D community.
• High engagement and satisfaction from architects and designers.
• Strong internal collaboration across sales, marketing, and brand teams.

Job holder requirements

Good level of education

Successful sales experience of at least 3 years.

Proven demonstrable track record of working with Architecture and Design community

Must be able to communicate both verbally and in written form to a high standard

Patience with an organized and methodical mind.

Ability to work both independently and as part of a team

Must be flexible to work out of hours when required

Must be numerate in the preparation of quotations.

Strong interpersonal skills.

Self-motivated with strong work ethic

Diplomatic

Ambitious and energetic.

Valid UK driving license

Company values

Leadership – leading by example

Purpose – energy and drive

Beliefs – integrity and trust

Design – problem solving

Connections – relationships

Growth – continuous improvement

Performance – achieve standards

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.