IT Support Specialist L3

IT Support Specialist L3

As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.

• Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)

• Act as an escalation point for front-line IT support

• Perform project-based work to improve IT and systems

• Image Mac, Windows, and Linux computers and configure these computers for employees

• Manage IT assets and inventory

• Deploy software

• Help with A/V setup for internal events

• Assist with desktop automation

• Help train and mentor other IT employees

• Showcase your knowledge by training other employees on new applications, hardware, and more

Skills

• 1-2 years' work experience in a technical support or helpdesk environment

• A drive to assist customers and solve their technical problems

• End-user support experience for MacOS or Windows

• Experience with MDM systems

• Experience troubleshooting Chrome OS

• Command-line Unix/Linux experience (Shell scripting)

• Experience building Windows images

• PowerShell and Active Directory administration understanding

• Experience using Atlassian products before, especially JIRA

• Great problem solving and intuitive troubleshooting skills

• A strong understanding of connecting computers to networks especially over Wi-Fi and VPN

• Experience in Gsuite Administration

• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary

• Ability to work weekend days

• Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience

• Be a serious A/V geek!

• You have a history of expanding your knowledge via technical training and certification

Compensation

Estimated Pay Range: The estimated pay range for this position is USD $35.00/Hr. - USD $42.00/Hr. and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.