Customer Success Account Mgmt IC3
Microsoft
Customer Success Account Manager
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
As our Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You will be front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value. The CSAM role is a leader on the account team who partners with the Account Team Unit (ATU) to align the consumption plan to the account plan, and spearhead the delivery execution and support team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.