Customer Operations Manager

Job Opportunity: Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.

Microsoft Enterprise Direct Solutions, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class customer experience. Our team is focused on delivering an exceptional customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.

We are looking for a Customer Operations Manager to join the team. The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, frontline transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.

The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?

Heads up! We embrace a vibrant hybrid work culture here in our beautiful Costa Rica office—where the energy of in-person collaboration meets the flexibility of remote work. You’ll be joining us on-site three days a week, surrounded by passionate teammates and plenty of coffee-fueled creativity!