Service Desk Technician (tier 1)

Job Support Specialist

Provides support via phone, e-mail, and chat for various PC hardware and software applications. Essential duties and responsibilities include: providing support to employees of corporate clients, troubleshooting Outlook, supporting Microsoft Operating Systems (Windows7, Windows 10), supporting Microsoft Office Products (Word, Excel, PowerPoint, Office365), supporting mobile devices including configuration and email sync, handling 50-60 issues per day efficiently and appropriately, utilizing Active Directory database to reset network passwords, assisting users in adding and changing network printers, providing technical support for VPN connectivity issues, controlling user's computers utilizing remote access tools, troubleshooting remote access connectivity problems, demonstrating and actively promoting an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values, maintaining a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviors, supporting and conducting self in a manner consistent with client service expectations.

This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: 1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creations/terminations (tasks/requests) - End-user self-service tools - Cloud support - multiple device data syncing - ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications. Certifications None Other Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative, and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment.