IT Support Specialist

It Support Specialist

We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.

Responsibilities:

• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.
• Offer hands-on support for mobile devices such as Android smartphones and iPads.
• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.
• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.
• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.
• Manage hardware inventory, including tracking and deploying necessary equipment.
• Assist field personnel with online troubleshooting and station setup as required.
• Collaborate with team members to maintain system functionality and resolve technical challenges.
• Ensure compliance with organizational IT protocols and practices.

Requirements:

• Minimum of 1 year of experience in IT support or a related field.
• Proficiency in troubleshooting and supporting Windows-based systems, including Active Directory and Office 365.
• Familiarity with mobile device support, particularly Android and iPads.
• Strong customer service skills with the ability to communicate effectively in stressful situations.
• Knowledge of network troubleshooting and basic hardware setup.
• Experience with inventory management and tracking IT equipment.
• Ability to assist with onboarding processes and technical configurations for new hires.
• Dell Technologies experience is a plus.