Desktop Support Technician

Job Responsibilities

In this position, you will work as part of the desktop support team, providing support to internal clients for a variety of out-of-the-box and corporate applications, desktop, and network-related issues. Issues and requests are reported and managed through a ticket-tracking system, so experience in this environment is critical. Key responsibilities include: working with IT and corporate clients to provide day-to-day, hands-on and remote support for enterprise computer applications and business workstations; providing incident diagnosis, troubleshooting and resolution for workstation hardware and software under time constraints; providing request fulfillment activities; being willing to learn about the clients' business and processes; supporting new distributed application projects and operations; preparing business and technical documentation; being representative of the IT department to the client base, acting in a business relationship role; requiring work hours flexibility and mobility; having exceptional interpersonal and communication skills, with an ability to translate technical terms into easily understood concepts for business users; being able to think analytically and problem solve; further, making effective decisions based upon troubleshooting techniques; operating in a results-oriented manner: providing reliable and dependable customer service at all times; being aware of the business and its customers and working in a way that supports their needs; practicing patience and empathy; being able to work with a variety of technical issues, including PC-level issues, software installations and troubleshooting (like MS Office), networking concepts, and more; effectively escalating and/or partnering with other technical teams to ensure resolution; being able to handle multiple tasks in an organized manner; and being self-motivated but able to work effectively in a team environment by using and supporting the larger IT group. Business applications include: MS Office Suite, Outlook, SharePoint, Intune, Adobe, etc. Experience using Microsoft SCCM to deploy software and manage PCs. Experience utilizing call management tools (i.e., ServiceNow, etc.). Experience with the following technical skills and knowledge will set you apart from other: workstations and mixed printer types, basic LAN network, Windows 10 and 11, and Active Directory.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan – pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; and time off/leave (PTO, vacation or sick leave).

Workplace Type

This is a fully onsite position in Royal Oak, MI.

Application Deadline

This position is anticipated to close on Oct 22, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.