Customer Service Representative - Field Service

Customer Service Representative

We are seeking a Customer Service & Dispatch Coordinator to join our team. In this role, you will manage furniture warranty service requests, working closely with service technicians and customers to ensure timely and efficient resolution. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls to coordinate service requests.
• Provide exceptional customer service to internal and external stakeholders.
• Dispatch and schedule technicians; create and process work orders accurately.
• Interpret technician reports and follow up as needed.
• Build and maintain strong relationships with technicians and business partners.
• Source and onboard new technicians; provide feedback and coaching.
• Act as an account owner for business-to-business accounts, ensuring timely responses and compliance with SLAs.
• Respond to customer inquiries, document claim status, and close cases appropriately.
• Perform additional administrative and support duties as assigned.

Qualifications Required:

• Minimum 6+ months of call center experience (inbound or outbound).
• Experience with data entry or order processing (20–30% of the role).
• Strong computer skills; ability to navigate multiple systems and multitask.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.
• High-speed internet and ability to hardwire modem to company-provided phone.

Preferred:

• Experience in logistics, dispatching, or claims.
• Associate degree.

Disqualifiers:

• Job tenure less than 1 year in each previous position.
• Inability to work remotely.

Experience Level: Entry Level

Ready to join a team that values professionalism and customer satisfaction? Apply today!

Job Type & Location: This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits: The pay range for this position is $14.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Grand Rapids, MI.

Application Deadline: This position is anticipated to close on Jan 2, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.