Customer Service Representative

Customer Service Representative

The Customer Service Representative provides high quality multi-channel support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

Major duties and responsibilities include:

• Assisting customers telephonically and non-telephonically with service and support issues.
• Resolving problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acting as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensuring productivity, revenue generation, and quality levels are met in order to meet and exceed customer and client retail expectations.
• Using courteous and professional language.
• Working effectively in a team environment.
• Creating a win-win resolution to problems.

Preferred qualifications include:

• Previous experience in a telephonic or personal customer contact position.
• Client retail store/field experience.
• Ability to handle the high volume of incoming and outgoing calls, email and text messages.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Location: Melvindale, MI