Customer Service

Customer Success Specialist

Adecco is assisting a local client recruiting for Customer Success Specialist in Kalamazoo, MI. Pay: $22.00 to $24.00 per hour. Location: Kalamazoo, MI (Onsite or Remote-candidates should reside within 100 miles of location). Shift: Monday – Friday 8am – 5pm. Contract Duration: 9+ months. Weekly paycheck

Job Summary: Due to business growth, CLIENT is currently adding to their Customer Success Teams and is looking for several individuals that are dependable, quick learners, and eager to learn.

Responsibilities

Depending on your skill set, you'll work in one of the following areas:

• Triage/Onboarding Team
  • Fielding phone calls (main team on phones) - receive 20-30 calls per day
  • Assist customers/reps in the beginning stages of wanting to start genetic testing.
  • Establishing new accounts in the system
  • Working with Customer Accounts to create in SAP
  • Gathering required documents/signatures
  • Handling basic inquiries
  • Sample status
  • Adding contacts to accounts
• Dairy or Beef Team
  • Create customer orders in the system (order creation)
  • Communicate mostly via email with customers and sales reps
  • Work with Key Accounts
  • Communicate any data discrepancies - work with customers to discrepancies corrected to get samples released for processing in the lab.
• Data Team
  • In-depth investigation and diving into data
  • Communicate with customers and sales reps via email
  • Work to resolve conflicts and data errors so customers can receive their results

Qualifications

Applicants must have one or more of the following qualifications:

• Excellent writing, proofreading, & communication skills (clear and concise)
• Strong attention to detail and time management
• Minimal grammatical & spelling errors.
• Great listener, warm to others, generally optimistic.
• Team-player, willing to help any team member and/or customer.
• Reliable & trustworthy - not afraid to ask questions
• Education and Experience: High School Diploma/GED required; 1-2 years of Customer Service experience preferred

This Customer Success Specialists are being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration, apply today!

Pay Details: $22.00 to $24.00 per hour. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, please navigate to https://uat.adecco.com/en-us/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, San Francisco Fair Chance Ordinance.

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.